Job Description
Our client is a well-known and respected company in the luxury fashion retail industry, renowned for its exceptional products and premium customer service. As a leader in the market, they are committed to providing an outstanding shopping experience and are now looking for talented individuals to join their team and contribute to their continued success.
Job Description
- Driving and maximising sales to achieve and exceed performance targets and KPIs.
- Proposing, developing, and executing business plans to enhance the store’s profitability and market presence.
- Fostering client-centric practices, developing strong customer relationships and ensuring high levels of satisfaction.
- Leading and managing store staff, encouraging teamwork and professional development to drive optimal performance.
- Ensuring an exceptional standard of customer service, including personal client appointments and clienteling strategies.
- Overseeing daily store operations, ensuring adherence to company procedures for cash handling, inventory, and reporting.
- Collaborating with visual merchandising teams to create attractive displays that align with company standards and boost sales.
- Acting as a brand ambassador, identifying opportunities for partnerships, events, and local market expansion.
- Working with event planning teams to organize and execute local events that engage clients and enhance brand loyalty.
- Driving and integrating omni-channel strategies to create seamless shopping experiences across all customer touchpoints.
Qualifications
- Over 5 years of experience as an Assistant Store Manager, Store Manager, or Store Director in the luxury fashion retail sector.
- Strong proficiency in English, both written and spoken, to effectively communicate with clients and team members.
- Extensive experience in Customer Relationship Management, developing strategies to engage and retain high-value clients.