Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Main Responsibilities
- Providing customer support for tools and parts after-sales to ensure smooth delivery and excellent customer experience/satisfaction.
- Preparing documentation for air or sea export.
- Communicating shipping information to customers.
- Assisting customers in tracking shipments.
- Maintaining a high level of customer satisfaction.
- Coordinating with sales operations, after-sales services, customers, warehouses, and logistics departments to organize deliveries.
- Contact and coordinate with various departments in the company.
Job Qualifications
- Bachelor's degree or higher in Logistics, Business Administration, or a related field.
- 2-5 years experience in customer service, purchasing or a related field.
- Proficient in using MS Office programs (Excel, Word, and PowerPoint) and SAP.
- Possess good skills in communication, coordination, and negotiation.
- Service-minded with a positive attitude.
- Possesses strong problem-solving skills.
- Have good English language skills in speaking, listening, reading, and writing.