Job title: CRM (Brookfield - Bangna)
Job type: Permanent
Emp type: Full-time
Industry: Electrical Equipment/ Electronics Component
Functional Expertise: Marketing & Public Relations Sales/ Business Development
Salary type: Monthly
Salary from: THB ฿30,000.00
Salary to: THB ฿40,000.00
Location: Bang Phli District, Samut Prakan, Thailand
Job published: 2024-11-20
Job ID: 127805
Contact name: Wattanapat Kanjanalap
Phone number: +66854874783

Job Description

Our client is a leading global manufacturer of electronic instruments and electromechanical devices.

They are currently looking for a CRM (Brookfield-Bangna) to join their team.

Job Description

  • Handling customer complaints and providing appropriate solutions and alternatives within specified time limits.
  • Supporting sales activities, including cold calls, email blasts, and sales coordination for seminars, webinars, and exhibitions as per sales team requirements.
  • Coordinating with the sales and service teams to ensure seamless customer experiences and high satisfaction levels.
  • Managing order processing by coordinating with the SOP team, including new customer registration, new product code entry, order entry, invoicing, shipment tracking, and delivery and shipment management.
  • Maintaining relationships with existing customers and sourcing new customer bases as assigned by the Regional Sales Manager.
  • Responding courteously and knowledgeably to customer inquiries through various communication channels, including phone, email, and live chat.
  • Providing service support, including installation and service visit schedule management and claims processing.
  • Managing import and export processes, including duty clearance with forwarders both in Thailand and overseas.
  • Controlling and managing inventory stock.
  • Reporting order/sales data to local financial teams and the Regional Sales Manager as assigned.
  • Being able to work at the office located at Summer Lasalle, Bangna, Bangkok.

Qualifications

  • At least 3 years of experience in sales, customer service, or a purchasing department.
  • Bachelor’s degree in any field related to service business.
  • Good command of speaking and writing in English.
  • Responding promptly to customer inquiries and colleague requirements.
  • Possessing a positive attitude, being active, a fast learner, enthusiastic, and maintaining good relationships.
  • Having a customer-centric personality with an excellent service mindset.
  • Proficient in computer usage, with specific attention to email, Microsoft Office products, and CRM and service tools.
  • Ability to work effectively under pressure.

Benefits

  • Social Security.
  • Group Insurance.
  • Provident Fund.
  • Annual leave of 10 days.