Job Description

Our client is the leading brand in Swiss luxury watches.

Job Description

General:

• Maintaining a professional attitude and responding promptly to customer inquiries.
• Knowing the product well to answer questions and handle complaints.
• Providing accurate information and following company policies.
• Collaborating with the Customer Service team for repairs and after-sales service.
• Ensuring customer satisfaction.

Frontline Customer Service – Receiving:

• Providing after-sales service to walk-in customers.
• Managing incoming calls and customer issues with watches.
• Communicating with technical colleagues on complaints.
• Preparing receipts using the WSA system.

Frontline Customer Service – Collection:

• Checking and preparing watches after workshop completion.
• Contacting customers for collection and preparing invoices.
• Explaining work done on watches and collecting payments.

Email:

• Sending and responding to customer emails, including quotations.
• Following up on pending emails and notifying customers of ready watches.

Displaying of Watches:

• Displaying and maintaining watches in showrooms daily.
• Ensuring watches are clean and recorded correctly.
• Cleaning display showcases.

Laundry Recording:

• Receiving and counting laundry from the vendor thrice a week.
• Ensuring accuracy in laundry counts and invoices.
• Submitting monthly invoices for payment.

Qualifications

• Thai nationality is preferred.
• Bachelor’s degree in a related field.
• Strong background in all aspects of customer service and the luxury/high-end goods domain.
• Ability to multi-task and maintain positive relations with staff and customers in a high-volume, fast-paced environment.
• Ability to work effectively in both individual and team-oriented environments.
• Well-organized, team player with a positive attitude.
• Customer service-oriented, conscientious, patient, flexible, polite, and keen to learn.
• Excellent interpersonal and communication skills in both English and Thai.
• Proficiency in working on a computer, including MS Word and Excel.

Benefits

• Variable Bonus: 3 months
• Working 5 days (M-F 08.30 – 17.40)
• Group Insurance (plus a dental allowance), Provident fund
• Grooming allowance
• Annual leave: 10 days (probation rate)