Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
You will be a part of the One marketing team - where you will support the team to drive the growth of a platform. To succeed in this role, you need to be a self-motivated individual who can perform under pressure in a dynamic and fast-paced environment. You should be well-structured and be able to break down issues and drive them into operational excellence. Importantly, the person should have a passion or interest in the tech industry and keep up with the trend.
Job Responsibilities
- Anchoring the account operations and order processing journey for the company's gifts clients (order fulfilment, troubleshooting, administration issues, client support etc.).
- Owning and managing the daily operations processes, including but not limited to:
- Order form creation.
- Salesforce entry.
- Invoice request and payment management.
- Voucher request and drawdown management.
- Post-sale support (dispute resolution, voucher redemption issues, etc).
- Working with multiple cross-functional teams to execute daily tasks, including but not limited to Country Finance, Grab Support, Central Operations, etc.
- Handling any other sales support matters.
Qualifications
- Bachelor’s Degree in any field.
- Minimum of 1-3 years as a sales representative within a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup environment. Ability to work independently.
- An ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.
- Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
- Strong organizational skills with the ability to manage multiple tasks against deadlines.
- Familiarity with client experience tools (Zendesk, Salesforce CRM, Tableau reporting dashboards) is a plus.
- Basic Microsoft Office (word, excel, ppt, etc.), GSuite (Sheets, Slides, Docs), and CRM (Salesforce) skills.
- Able to communicate in Thai and English.