Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Key Responsibilities
- Handling customer inquiries via Live Chat, Email, and phone (100+ interactions/day) for products like GrabFood, Mart, Transport, Express, Financial, and related services.
- Clarifying customer complaints, identifying root causes, and providing effective solutions while following up to ensure issue resolution.
- Following established communication procedures, guidelines, and policies to deliver consistent service quality.
- Gathering customer insights, analyzing needs, and recommending potential products or services to management.
- Going above and beyond to enhance customer satisfaction and build long-term relationships.
- Guiding customers, drivers, and merchants on application usage and basic troubleshooting.
Requirements
- Bachelor’s degree in Tourism, Hospitality, or a related field.
- Open to new graduates, even without prior work experience.
- Fluency in English (listening, speaking, reading, and writing).
- Ability to work on a rotating shift schedule (24/7) and on public holidays.
- Strong chat or phone handling skills, active listening, and excellent customer service orientation.
- Exceptional data entry and typing skills (TH & ENG: 35 words/minute).
- Strong multitasking, time management, and prioritization skills.