Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Job Description
- Managing projects, adapting, rolling out, and implementing essential Customer Services Products & Services concepts in the authorized Automotive Dealer Network.
- Observing the market, potential customers, and competitors.
- Initiating studies and analyzing key Customer Services KPIs for Automotive Customer Services Products.
- Developing new customer services business concepts and measures to increase market exploitation.
- Analyzing new market trends and supporting the transformation of Customer Services.
- Setting up CS activities to increase CS turnover and achieve CS revenue, while defining efficient communication strategies with the Marketing Team.
- Supporting authorized Automotive Service Centers with effective and specific Marketing and Communication plans, campaigns, promotions, and communications.
Qualifications
- Bachelor’s degree, preferably in Business Administration or Marketing, with relevant majors.
- Professional experience in the automotive business environment.
- At least 1-5 years of professional experience in automotive After-Sales, preferably in Parts wholesale/retail.
- Solid knowledge of parts and workshop service processes.
- Positive, self-motivated, and a team player with a proactive attitude and strong problem-solving skills.
- Entrepreneurial, independent, and customer-centric mentality.
- Excellent negotiation skills.
- Project Management skills.
- Computer literacy in all standard programs.
- Strong reporting and data analysis skills.