Job Description

Our client is a specialist in logistics and warehouse services.

The Business Operation Manager will be responsible for the following key functions:

• Developing and implementing operational strategies, policies, and procedures to optimize business processes, increase efficiency, and improve productivity.
• Identifying areas for process improvement and leading initiatives to enhance workflow, reduce costs, and improve quality across all operational activities.
• Managing, training, and guiding the operations team, ensuring alignment with business objectives and performance expectations.
• Collaborating with other departments such as HR, finance, marketing, and sales to ensure smooth business operations and achieve company objectives.
• Analyzing business operations data to provide insights on key performance metrics, operational performance, and areas for improvement. Presenting findings and reports to senior leadership.
• Overseeing budgets related to operational functions, ensuring optimal allocation of resources. Assisting in cost analysis and cost-cutting measures.
• Identifying potential operational risks and developing mitigation strategies to safeguard business continuity and compliance with industry standards.
• Ensuring the integration of relevant technology and systems to support operations, improve efficiency, and streamline communication.
• Managing relationships with vendors and key stakeholders, ensuring contracts, deliverables, and service agreements are met.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).
• Minimum 5 years of experience in business operations from a logistics provider or in a management role.
• Proven experience in process optimization and cross-departmental collaboration.
• Strong understanding of business performance metrics and financial management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Knowledge of data analysis tools and performance tracking software.
• Ability to manage multiple projects and priorities simultaneously.
• Strong organizational and time-management skills.
• Knowledge of MSDS; SAP experience will be an advantage.
• Prior WMS system experience preferred.
• Good command of the English language with computer proficiency.