Job Description

Our client is a leader in luxury watch retail in Thailand.

Job Description:

• Handling After Sales Service (repair service, return service, defective service).
• Managing and processing spare part orders and taking care of services to Pendulum.
• Controlling inventory and ordering stock such as paper bags, drinking water, pouches, etc.
• Summarizing service centre reports.
• Supporting technicians while receiving walk-in customers at the service centre.
• Managing schedules to transfer repaired watches to agents and ensuring correct stock counts for repaired watches. Reviewing repair watches as needed.
• Summarizing brand incentives and trade agreements.
• Liaising with the security company Secom (handling alarm and CCTV issues).
• Preparing meeting minutes and handling administrative tasks.
• Performing any other operational and sales-related duties as assigned.

Qualifications:

• Bachelor’s degree in any field.
• At least 1-3 years of experience in customer service, after-sales service, or operations.
• Good communication skills in English.
• Experience in customer service within logistics is also considered a plus.