Job title: Call Center (English) - Lak Si
Job type: Permanent
Emp type: Full-time
Industry: Hospitality
Functional Expertise: Customer Services
Salary type: Monthly
Salary from: THB ฿20,000.00
Salary to: THB ฿23,000.00
Location: Lak Si, Bangkok 10210, Thailand
Job published: 2025-01-10
Job ID: 130214
Contact name: Pannawat Areechad, Titapa Suphap
Phone number: +66870818533

Job Description

Our client is a comprehensive call center service provider with specialized expertise and experience, utilizing a standardized call center system built on a stable infrastructure recognized at an international level.

Responsibilities:

  • Providing information and responding to customer inquiries regarding Thailand Post services through phone, chat, and email.
  • Assisting customers in tracking parcel delivery statuses and resolving issues related to deliveries.
  • Coordinating with internal and external departments to address and resolve customer complaints.
  • Supporting non-Thai-speaking customers by using English language skills to provide assistance and answer questions.
  • Offering information about new Thailand Post products and services, as well as guiding customers on service procedures and usage.
  • Handling customer complaints and issues with professionalism and courtesy to ensure efficient and prompt service.
  • Preparing service reports and recording important data in the system as required.
  • Adhering to customer service standards and company policies to ensure maximum customer satisfaction.
  • 5 days a week with 3 shifts: Monday to Friday from 8:00 AM to 5:00 PM, 8:30 AM to 5:30 PM, and 9:00 AM to 6:00 PM, and on Saturdays and Sundays from 8:30 AM to 5:30 PM.

Qualifications:

  • Bachelor’s degree or higher in any field.
  • At least 1 year of experience in a call centre or customer service role.
  • Good proficiency in English communication, including speaking, reading, and writing.
  • Strong problem-solving and negotiation skills.
  • Ability to work under pressure and handle issues effectively.
  • Responsible, honest, and customer-service oriented.
  • Proficient in basic computer programs (Microsoft Office).
  • Good typing skills: able to type at least 25 words per minute in Thai and 30 words per minute in English.

Benefits:

  • Social security
  • Group insurance
  • Attendance bonus of 500–1,000 THB (applicable if there are no absences, leave, or tardiness, and based on performance)
  • 6 days of annual leave per year (after completing 1 year of service)