Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Job Overview

We are looking for a professional and customer-focused Guest Service Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a seamless and memorable stay. This role requires handling check-ins, check-outs, inquiries, and guest requests while maintaining 5-star service standards.

Key Responsibilities:

• Welcoming guests warmly and managing check-in and check-out procedures efficiently.
• Addressing guest inquiries and providing accurate information about hotel facilities, services, and local attractions.
• Processing reservations, cancellations, and modifications as required.
• Resolving guest complaints promptly and escalating issues to management when necessary.
• Collaborating with other departments to fulfill guest requests and special arrangements.
• Maintaining accurate records and reports to support daily operations.

Qualifications:

• Education: Diploma or degree in Hospitality or a related field (preferred).
• Experience: Prior experience in a similar role, preferably in a luxury or 5-star hotel setting.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with attention to detail.
  • Proficiency in property management systems (e.g., Opera) and basic computer skills.

If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced, service-oriented environment, we invite you to apply. Join us in creating unforgettable moments for our guests!