Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Job Overview

We are seeking an experienced and dynamic General Manager (GM) to oversee the operations and financial performance of our luxury hotel. In this leadership role, you will be responsible for ensuring the hotel's overall success by developing and implementing strategies to drive revenue, manage costs, and optimize guest satisfaction. The GM will lead all departments, maintain 5-star service standards, foster a positive workplace culture, and ensure the financial profitability and growth of the hotel.

Key Responsibilities:

• Leading and managing daily hotel operations, ensuring all departments function efficiently and meet or exceed guest expectations.
• Developing and executing strategies to increase revenue, manage costs, and drive profitability, while upholding the hotel’s brand standards.
• Overseeing staff recruitment, training, and performance management, ensuring high levels of employee engagement and service excellence.
• Managing guest relations, handling complaints, and implementing improvements based on guest feedback.
• Developing and monitoring the hotel’s budget, financial reports, and forecasts to ensure profitability.
• Ensuring compliance with safety, health, and regulatory requirements to maintain high standards of operation.
• Building and maintaining strong relationships with key stakeholders, including clients, vendors, and local businesses.
• Evaluating and enhancing marketing strategies to increase bookings, strengthen the hotel’s brand, and drive business growth.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in hotel management.
• At least 2 years in a senior leadership role in a 5-star hotel environment.

Skills:

• Proven leadership abilities with experience in managing multiple departments and large teams.
• Strong business acumen, including experience in budgeting, financial management, and forecasting.
• Excellent communication, negotiation, and interpersonal skills.
• A deep understanding of guest satisfaction and service quality standards.
• Ability to handle high-pressure situations and make effective decisions.