Job title: Field Technical Support (Electrical/Power Supply) - English Speaking
Job type: Permanent
Emp type: Full-time
Industry: Electrical Equipment/ Electronics Component
Functional Expertise: Engineering/ Manufacturing production
Salary type: Monthly
Salary from: THB ฿40,000.00
Salary to: THB ฿60,000.00
Location: Bang Pu, Mueang Samut Prakan District, Samut Prakan, Thailand
Job published: 2025-01-06
Job ID: 129940
Contact name: Nattaporn Tangkanchanaverukul
Phone number: +66880026365

Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Key Responsibilities:

  • Technical Support:

    • Providing comprehensive technical support for switching power supply systems to international customers, with a primary focus on European and North American markets.
    • Conducting remote troubleshooting sessions and technical consultations with customers to resolve complex technical issues.
    • Performing on-site technical support visits when required, including international business travel.
    • Developing and maintaining technical documentation for product support and customer training.
    • Analyzing and resolving customer complaints while ensuring high customer satisfaction.

  • Product Management:

    • Making regular visits to manufacturing facilities in China and India for product maintenance and quality assurance.
    • Analyzing and evaluating product performance metrics to identify areas for improvement.
    • Collaborating with manufacturing teams to maintain product quality standards.
    • Providing technical feedback to R&D and manufacturing teams for product enhancement.
    • Monitoring and reporting on product performance trends and metrics.

Qualifications:

  • Bachelor's degree in Electrical Engineering or a related field.
  • Strong technical knowledge of switching power supplies and CPS (Custom Power Supply) systems.
  • Experience with power electronics and power distribution systems.
  • Excellent English communication skills (verbal and written).
  • Demonstrated experience in technical support or a similar customer-facing technical role.
  • Knowledge of international safety standards and regulations for power supplies.
  • Experience with remote troubleshooting tools and methodologies.
  • Ability and willingness to travel internationally (approximately 25-30% of the time).