Job Description

Our client is a freight forwarding company.

Job Description:

• Taking care of both existing clients and new customers.
• Cooperating with overseas agents and clients via email or telephone.
• Visiting existing customers and new potential customers.
• Issuing quotations as requested by customers and responding to overseas inquiries.
• Following up on shipments and coordinating with other sections internally until the job is completed.
• Monitoring and following up on new inquiries from potential customers, and coordinating with sales support and operations.
• Assisting with job assignments and supporting the commander.
• Receiving complaints and resolving issues or providing solutions to ensure customer satisfaction.
• Reporting on sales activities, monitoring profits, and checking customer activity every month.
• Performing other assignments as directed by the company and management.

Qualifications:

• 0-2 years of experience in Sales or Customer Service within a freight forwarding company.
• Excellent communication and negotiation skills.
• Own car or ability to claim reimbursement for actual travel expenses.
• Problem-solving mindset with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and CRM software.