Job title: Customer Service Executive - Pathumthani
Job type: Permanent
Emp type: Full-time
Industry: Electrical Equipment/ Electronics Component
Functional Expertise: Customer Services
Salary type: Monthly
Salary: Negotiable
Location: Pathum Thani, Thailand
Job published: 2025-01-14
Job ID: 128135
Contact name: Pailin Jeensukseang

Job Description

Our customer is a start-up company founded in Switzerland and recognized as the world’s leading industrial conveyor belt distributor. The company has recently expanded into Thailand.

KEY DUTIES/RESPONSIBILITIES

  • Supporting Sales functions, including handling specific customer requests.
  • Collaborating with the Sales Department to monitor received orders in terms of specifications and timing.
  • Working with factories worldwide to generate quotations for customers.
  • Coordinating with logistics partners and customs offices for the import of the company’s products.
  • Ensuring and managing excellent customer care services (workflow, quotes, order processing, deliveries, claims, etc.).
  • Collaborating with the Marketing team to update the ERP system with new price lists and discounts.
  • Acting as the key user for the ERP system (SAP) and CRM system (Sugar CRM).
  • Working location: Pathumthani
  • Working hours: Monday to Friday, 09:00 - 18:00

QUALIFICATIONS AND EXPERIENCE

  • Business administration or a similar field of study is an advantage.
  • A minimum of 5 years of professional experience in customer service.
  • Excellent verbal and written communication skills.
  • Experience with SAP would be an advantage.
  • Proficient in English, both spoken and written.
  • Experience in import and export is an advantage.
  • Strong service-oriented capability (engaging with customers, understanding their needs, following through on service, etc.).

BENEFITS

  • Performance bonus, provident fund, group insurance, health insurance, and annual leave.