Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities

• Caring primarily for Foreign and Chinese patients
• Supervise and mentor a team of customer service representatives, providing guidance, training, and performance feedback.
• Schedule shifts, manage workload distribution, and ensure adequate staffing to meet service level objectives.
• Handle escalated or complex customer inquiries, complaints, and requests in a professional and timely manner.
• Coordinate and oversee services provided to patients.
• Communicate regularly with patients and relevant stakeholders to provide updates, gather feedback, and customer needs.
• Conduct training sessions for customer service staff on service standards, communication skills, conflict resolution, and relevant systems.
• Implement quality assurance measures, service standards, and performance metrics to evaluate team performance and customer satisfaction levels.

Qualifications

• Bachelor’s degree or above in any related field.
• Proven experience in customer service management or supervisory role, preferably in a health or hospitality environment.
• Excellent communication skills in English and Chinese, both speaking, reading and writing, with a strong customer focus.
• Strong leadership abilities, with the ability to motivate and coach a diverse team.

• Able to work on days when holidays do not fall on Saturdays or Sundays.

Compensation and Benefits:

• Attractive salary
• Social Security
• Extra Health, Dental, Life and Accident Insurance
• Annual Leave 
• Good environment and good employee relations
• Bonus and salary adjustment based on performance
• Other allowances

Location / Working day - time:

• Place: Phetchaburi Rd. / Pratunam (Near BTS Ploen Chit)
• Working days: Work 5 days, 2 days off (off days do not include Saturdays and Sundays).
• Working hours: 08:30 - 17:30