Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Responsibilities
- Providing excellent customer service.
- Attending to client queries via phone calls and emails.
- Ensuring that all client requests, issues, and complaints are resolved promptly and accurately.
- Promoting goodwill when dealing with clients and internal sales teams, maintaining strong client relationships, achieving high client satisfaction, and fostering client loyalty.
- Identifying and suggesting improvement opportunities during daily work activities.
Qualifications
- Service-oriented with an interest in customer service functions.
- Fresh graduates are welcome to apply.
- Experience in hotel reservations, hotel reception, or call center operations is a plus.
- Proficiency in spoken and written Chinese, with HSK 5 or higher.
- Enthusiastic, self-motivated, and excellent interpersonal skills, with strong verbal and written communication abilities.
- Ability to work well under pressure in a fast-paced environment.
- Proactive, results-driven, and a strong team player.
- Bachelor’s degree in any field.
- Able to work in shifts.