Job Details:

• Managing, planning, and coordinating within the hotel team, including preparing comprehensive reports related to all operations for submission to management.
• Monitoring guest reviews, analyzing feedback to identify suggestions and solutions, and providing recommendations to management and relevant departments.
• Overseeing room reservations and bookings, as well as hotel room sales.
• Proposing promotional campaigns or suggesting suitable programs based on customer feedback.
• Maintaining the company’s existing customer base, coordinating effectively, and handling unforeseen issues promptly.
• Performing other tasks as assigned.

Qualifications:

• Male/Female, aged 35 years or below.
• Vocational diploma to Bachelor's degree or higher.
• At least 1 year of experience in a Sales Coordinator or Reservation position in a hotel catering to Chinese tour groups, or relevant experience in the tourism industry.
• Strong problem-solving skills and the ability to handle unexpected challenges effectively.
• High sense of responsibility and negotiation skills.
• Honest, disciplined, responsible, hardworking, and punctual.

Benefits:

• Service charge (based on the company's performance)
• Commission (for certain positions)
• One free meal per day
• Vacation days as per traditional holidays
• Social security
• Uniform provided
• Annual company party