Job title: Customer Service Manager
Job type: Permanent
Emp type: Full-time
Industry: Logistics/Freight Forwarding
Functional Expertise: Customer Services Logistics/ Supply Chain/ Procurement
Salary type: Monthly
Salary: Negotiable
Location: Bangkok, TH
Job published: 2024-07-19
Job ID: 121293
Contact name: Rapipat Howongsakul, Ruedeemas Kamsudsang

Job Description

Our client is a specialist in warehousing for chemical products.

Job Responsibilities

  • Ensuring the fulfilment of all customer requirements under contractual agreements.
  • Reviewing, establishing, and implementing the company's strategic direction for Operational Administration.
  • Managing teams with a focus on safety, quality, productivity, as well as customer requirements.
  • Improving and cultivating lasting relationships with customers.
  • Handling people management.
  • Being the principal motivator of staff development and discipline.
  • Supervising the admin team and providing guidance and support.
  • Motivating the staff by setting motivating targets and conducting performance evaluations.
  • Continually striving to enhance the skills of the workforce through training programs, and total quality management.
  • Effectively managing resources, and encompassing the recruitment, training and coaching of admin staff.
  • Collaborating with both internal and external departments related to the department's functions.
  • Reporting:
    • Providing timely, precise, and comprehensive reports such as invoices and KPIs for internal and external use.
    • Updating the effective performance report for the Chief Operating Officer.
    • Working on ad-hoc tasks assigned by superiors within the specified timeframe. 

Qualifications

  • Bachelor’s degree or higher in any field.
  • A mature person with a practical nature and good leadership qualities, and the ability to work as part of a team.
  • Proficiency in computer skills, including Excel, and familiarity with SAP and/or WMS programs (preferable).
  • At least 5 years in management roles in a multinational environment.
  • Fluency in both written and spoken English is required.

Reference Code: 121293