Job Description
Our client is an educational organization.
Job Description
- Being the first contact point to provide technical support to ensure exam delivery, especially for computer-based tests.
- Supporting operation teams by ensuring systems and devices that are used for exam purposes are compliant, and working properly.
- Providing technical assistance leading up to and during Computer-Based / Paper-Based test delivery, including CBT venue sourcing, venue set up, test day delivery, and post-test activities.
- Supporting exams and new product rollout and acting as the first contact point to be able to resolve technical issues promptly.
- Working with the operation team to ensure that digital systems and CBT systems are compliant with QCA and Exam delivery guidelines, including making technical mitigation plans to minimize known technical risks and implementing the plan to improve operation efficiency.
- Establishing best practices in supporting CBT exam delivery from the technical perspective to ensure all relevant test activities have complied.
- Being the point of contact person for local IT service vendors, proactively working with the operation team, IT service vendor, and venue technician to deliver exams smoothly.
- Managing ITSD team for Thailand, Malaysia, Singapore, and Vietnam, allocating support resources based on actual needs either in a remote way or onsite support to fulfill operation or business requirements.
Requirements
- At least 5 - 7 years of experience.
- Excellent computer skills, and solid knowledge of hardware, software, and networks.
- Good command of English.
- Have experience in supporting end-users to resolve technical issues.
- IT Skills (Troubleshooting in hardware and software, Solid knowledge of network, computer, and operating systems).