Job Description

Our client is a global business services firm that transforms the customer experience and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction.

Job Description

• Answering phone calls from customers professionally and responding to customer enquiries and complaints.
• Handling and resolving customer complaints regarding product sales and customer service problems.
• Providing customers with the organization’s service and product information.
• Routing inbound calls to the appropriate resources.
• Following up on complicated customer calls where required.
• Working Hours: 5 days/week, 9 hours/day (9.00 - 18.00, 13.00 - 22.00, 22.00 - 7.00).

Qualifications

• Bachelor's degree in any field.
• Good English communication skills.
• New graduates are welcome.
• Experience working in a Call Center or Customer Service role will be an advantage.
• Able to work shifts, including night hours.

Benefits

• KPI allowance.
• Diligent allowance.
• OT allowance.
• Shift allowance.
• Bonus.
• Group insurance.
• Etc.