Job title: Marketing & Customer Specialist (English Speaker)
Job type: Outsource Project
Emp type: Full-time
Industry: Telecommunication
Functional Expertise: Marketing & Public Relations
Pay interval: Monthly
Pay rate: Negotiable
Location: Bangkok, TH
Job published: 2025-03-07
Job ID: 133180
Contact name: Niran Seechaingsa
Phone number: +66632378589

Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities

Service Campaign Management

  • Developing and executing comprehensive service marketing campaigns in collaboration with global teams.
  • Managing end-to-end campaign implementation, including supplier coordination and service center preparation.
  • Designing and implementing sales strategies for service products and warranty programs.
  • Monitoring campaign performance and optimizing based on customer feedback.
  • Coordinating service promotions between headquarters and local service teams.

Customer Experience & Quality Management

  • Driving initiatives to maintain and improve customer satisfaction scores (NSS).
  • Managing relationships with call center suppliers to ensure service quality.
  • Addressing critical customer concerns through appropriate channels.
  • Coordinating with consumer protection boards and regulatory bodies.
  • Implementing service quality improvement programs across customer touchpoints.

Cross-functional Coordination & Communication

  • Collaborating with Marketing, E-commerce, and Retail teams.
  • Acting as a liaison between business functions and service center teams.
  • Ensuring seamless communication across departments.
  • Coordinating with global teams for the alignment of service standards.
  • Managing service-related content across social media platforms.
  • Overseeing communication strategies for service centers nationwide.
  • Handling crisis communication related to service issues.

Requirements

Working Experience

  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Minimum of 3+ years of experience in service marketing or customer experience management.
  • Proven track record in campaign management and implementation.
  • Experience in managing supplier relationships.
  • Strong understanding of customer service operations and metrics.

Technical Skills

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Experience with CRM systems and customer service tools.
  • Data analysis and reporting capabilities.
  • Knowledge of social media platform management.

Language Requirement

  • Fluency in English (required).
  • Proficiency in Thai (required).
  • Chinese language skills (optional).