Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Job Summary:
We are looking for an experienced Customer Service Manager to lead the customer support team in a fast-paced environment. The ideal candidate should possess strong team management skills, the ability to adapt to dynamic situations, and a proven track record in driving process improvements to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Leading, coaching, and developing the customer service team to achieve performance goals.
- Overseeing daily operations, ensuring high-quality customer support and service efficiency.
- Implementing strategies to improve customer experience and satisfaction.
- Monitoring key performance metrics and driving continuous process improvements.
- Collaborating with internal teams to address customer needs and optimize workflows.
- Handling escalations and resolving complex customer issues effectively.
- Staying updated on industry trends to enhance customer service standards.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience as a Customer Service Manager or in a similar role.
- Strong team leadership and people management skills.
- Ability to thrive in a dynamic, fast-paced environment.
- Experience in process improvement and efficiency enhancement.
- Excellent problem-solving and decision-making abilities.
- Strong communication skills in both verbal and written formats.
- Proficiency in English communication is a must.