Job Description

Our clients are businesses that provide luggage transportation services between airports and hotels.

Responsibilities:

Business Growth and Market Expansion:

• Identifying new business opportunities and expanding into new markets, such as launching services in new cities or countries.
• Researching customer needs in different markets to offer services that meet their specific requirements, such as fast delivery or tailored services for travellers.

Partnership Development:

• Building and maintaining relationships with business partners such as hotels, airlines, and tour companies to integrate luggage delivery as an added convenience for customers.
• Negotiating mutually beneficial business agreements, such as offering bundled packages or special deals.

Product and Service Development:

• Analyzing market trends and developing new services that meet customer demands, such as luggage delivery insurance or tracking services.
• Continuously improving service offerings to align with evolving customer needs, ensuring the business remains competitive.

Marketing Strategy Creation:

• Developing marketing campaigns to promote services, such as online advertisements, social media promotions, or seasonal discounts.
• Creating targeted campaigns to attract specific customer segments, like tourists or business travellers, who need convenient and reliable luggage delivery services.

Competitor and Market Analysis:

• Analyzing competitors and tracking trends in the luggage delivery industry to gain insights that can help refine services and business strategies.
• Producing market reports to guide business decisions, such as expanding services or making investment choices.

Collaboration with Internal Teams:

• Working closely with operations teams to develop and refine efficient luggage delivery processes and ensure smooth execution.
• Collaborating with the finance team to manage pricing strategies and ensure services are priced competitively while maintaining profitability.

Customer Relationship Management:

• Monitoring customer satisfaction and gathering feedback to enhance service offerings and meet customer expectations.
• Providing tailored solutions to meet the specific needs of clients, such as express delivery options or personalized services for premium customers.

Qualifications:

• 2-5 years of experience in business development, sales, or marketing, preferably within the tourism, logistics, transportation, or service industries.
• A good command of English (both written and spoken) is a MUST.
• Additional language skills may be beneficial, especially in markets where the business operates internationally.
• Strong communication and interpersonal skills to effectively build relationships with clients, partners, and internal teams.
• Strategic thinking and problem-solving abilities to identify growth opportunities and address business challenges.