Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Job Description:
- Answering first-level inquiries received in person, by email, telephone, live chat, and social media regarding relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, following the principles of TIE in line with Customer Service standards.
- Understanding customer needs and turning inquiries into sales to meet the agreed sales conversion targets.
- Meeting the agreed KPIs in customer contact resolution and team performance.
- Building rapport with prospects to determine their objectives, needs, and requirements, and advancing their interest.
- Providing accurate information on all services offered by the British Council, and ensuring customers receive the correct brochures, application forms, and registration forms.
- Supporting test takers who wish to register online at our premises.
- Ensuring all feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
Qualifications:
- A bachelor's degree in any field.
- Customer service experience is preferred.
- Good English speaking, reading, and writing skills.
- Fresh graduates are welcome, provided they can speak English.
- Ability to work under pressure, with multi-channel coordinated KPIs.
- Capable of effectively solving problems.
- Good Microsoft Office skills (priority given to candidates with proficiency in Adobe Photoshop for editing, creating brochures, and graphics).