Job title: Technical Service & Quality Manager
Job type: Permanent
Emp type: Full-time
Industry: Medical Device
Functional Expertise: Quality Assurance/ Quality control
Salary type: Monthly
Salary: Negotiable
Location: Bangkok, TH
Job published: 2024-12-09
Job ID: 128860
Contact name: Aye Thadar Phyo

Job Description

Our client is seeking a Technical Services & Quality Manager for one of our global clients, who are the number one in the world in manufacturing patented products.

Roles and Responsibilities

  • Supporting the Product Sourcing Manager in covering unsupported glove QA and certification work for a group of companies.
  • Working closely with factories and cross-functional teams to ensure that business cases and customer satisfaction goals are met.
  • Managing relationships with internal and external customers and vendors.
  • Supervising the QA team to achieve KPIs, targets, and company policies.
  • Coordinating with factories to ensure that the highest quality of the company’s products is maintained.
  • Reporting serious or repeated failures or unreliability in the quality of products to the Product and Quality Manager and all concerned parties.
  • Recommending appropriate corrective actions or plans to minimize defects in products.
  • Handling company ISO9001:2015 and ISO13485:2016, ensuring the compliance of all concerned operations and processes.
  • Conducting internal audits to ensure conformity by implementing corrective actions to improve quality and services.
  • Liaising with certified bodies in the UK, EU, Ireland, etc., for glove performance tests.
  • Coordinating with test laboratories on product tests, ensuring all products supplied meet customer requirements.
  • Preparing samples and necessary documents for testing.
  • Conducting and arranging quality audits with factories as required by certified bodies.
  • Handling other reports as assigned by the management team.

Qualifications

  • Bachelor’s Degree or higher in related fields.
  • At least 10 years of experience in Operations Management, Sales, or Business Development in an industrial business environment.
  • Experience in the glove industry or the PPE market is preferred but not essential; experience with international Sales/Export Sales is also preferred.
  • Knowledge of ISO9001 and ISO13485 is preferable.
  • Strong leadership skills with excellent communication, negotiation, organizational, interpersonal, problem-solving, and analytical abilities.
  • Ability to work under pressure and meet deadlines.
  • Self-motivation and willingness to learn new knowledge.
  • Good command of written and spoken English (TOEIC score above 800).
  • Must be able to travel (occasionally, including weekends or holidays).