Job title: Application Support
Job type: Outsource Project
Emp type: Full-time
Industry: Automotive
Functional Expertise: Information Technology (IT)
Pay interval: Monthly
Pay rate from: THB ฿25,000.00
Pay rate to: THB ฿35,000.00
Location: Bangkok, TH
Job published: 2024-12-03
Job ID: 128625
Contact name: Katawut Janlawong

Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Job Description:

  • Providing first-level support for SAP HANA, SAP Business One (SAP B1), Distribution Management System (DMS), Content Management System (CMS), Insurance applications, Super SaaS, and Stripe.
  • Responding promptly to user inquiries via phone and email, troubleshooting application-related issues to resolve incidents within agreed Service Level Agreements (SLAs).
  • Conducting system monitoring to identify potential issues, and analyzing logs and error messages for proactive resolution.
  • Assisting end-users with system navigation, functionality, and best practices to maximize efficiency.
  • Creating user guides, conducting training sessions, and providing support during application rollouts and updates.
  • Documenting incidents, resolutions, and frequently asked questions for the internal knowledge base.
  • Collaborating with IT teams and vendors to escalate and resolve complex issues beyond first-level support capabilities.

Key Collaborations:

  • IT Infrastructure Team
  • PMO/PO Team
  • External vendors
  • End-users from various departments

Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

  • 2-3 years of experience in application support, IT helpdesk, or a related role.
  • Basic knowledge of SAP HANA, SAP Business One (SAP B1), DMS, CMS, Insurance applications, Super SaaS, and Stripe.

Special Skills:

  • Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
  • Good communication skills in both Thai and English.
  • Ability to create documentation, user guides, and training materials.
  • Familiarity with cloud platforms and integration tools is a plus.
  • Ability to work independently, handle multiple priorities, and thrive in a fast-paced environment.

Work Schedule:

  • Monday – Friday, 8:00 AM – 5:00 PM