Job Description

PRTR IT Recruitment is supporting our Taiwanese customer, who specializes in managed services, providing IT solutions, cloud services, cybersecurity, and more.

Job Description:

• Providing consulting services to clients and managing client IT vendors.
• Designing infrastructure, implementing, and managing work projects.
• Configuring and troubleshooting local area networks (LAN), internet connections, and wireless networks.
• Managing firewall management and VLAN management.
• Troubleshooting hardware and software issues on Windows or Linux servers, and iOS/Android devices.
• Working with virtualization platforms (e.g., Microsoft Hyper-V, VMware ESXi).
• Managing daily operations of Microsoft Office 365, Active Directory (AD), file servers, wireless networks, and other related tasks.
• Communicating effectively with clients to accurately understand and address their issues.
• Managing client IT infrastructure.
• Assisting with the execution of projects.
• Generating routine maintenance reports for clients.
• Reporting and updating cases in the internal ticket system.

Qualifications:

• 4+ years of work experience in IT infrastructure, infrastructure engineering, or related fields.
• Good English skills (work with HQ in Taiwan); TOEIC 500+ is highly preferred.
• Possessing strong problem analysis skills, with the ability to effectively communicate with clients, accurately understanding and identifying client issues.
• Experience in leading or participating in projects is a plus for this role.