Job Description

Our client is a service provider for FMCG clients.

Responsibilities

• Delivering exceptional customer satisfaction through technical services, including installation, operation, training, and product/system repairs.
• Conducting on-site product installations at customer premises.
• Providing training and technical support both in person and over the phone.
• Investigating issues, proposing solutions, and coordinating necessary repairs.
• Monitoring repairs under warranty/service policies and suggesting product improvements.
• Scheduling and performing planned maintenance and regular customer visits.
• Ensuring compliance with field service policies, procedures, and technical standards.
• Recommending spare parts and assisting in equipment monitoring.
• Supporting the Sales team with new applications, software, and product demonstrations.

Qualifications

• Strong technical knowledge of the company’s products and services.
• Logical problem-solving skills with the ability to leverage resources effectively.
• Excellent organizational and time management skills.
• Proficiency in customer relationship management.
• Strong communication, analytical, critical thinking, and problem-solving abilities.
• Customer-focused, personable, and team-oriented.
• Minimum diploma in Mechanical, Electrical, or Electronic Engineering.
• 2–5 years of field service experience in medium industrial or commercial equipment.
• A valid driver’s license is required.

Reference No.: 127722