Responsibilities

• Managing the storefront of the branch Maintain orderliness and beauty within the store and storefront to meet the company's standards. To attract customers at all times.
• Managing and caring about pending repair orders.
• Taking care of KPIs to meet the goals set by the company.
• Training employees on products, customer service and high-standard warranty policies. Service centre management and daily service problem monitoring KPIs.
• Evaluating customer satisfaction and creating strategies to increase customer satisfaction levels.
• Investigating and resolving complex customer issues or problems that have been accumulated for a long time.
• Managing the management of spare parts and the return of spare parts.
• Coordinating with the internal Xiaomi team to support all activities.
• Following and viewing customer feedback on social media.

Requirements

• Male/female.
• 25-35 years old.
• Experience as a mobile phone service centre manager for 2 years or more.
• Graduated with a bachelor's degree.
• Have good communication To send information smoothly.
• Can listen, speak, read and write Chinese or English well.