Job Description

Our client has been the leading industrial gas supplier in Thailand for more than 50 years.

Responsibilities

• Delivering highly effective call handling of all orders/inquiries and PSO requests.
• Processing required documentation/process through phone, internet, fax, SMS, Infotext, or email accurately for delivery of orders in an orderly and timely manner to minimize processing cycle time.
• Supporting the Customer Relations team and the manager in ensuring full adherence to defined country and LGS-M processes.
• Processing required documentation/process through phone, internet, fax, SMS, Infotext, or email accurately for delivery of orders in an orderly and timely manner to minimize processing cycle time.
• Supporting the Customer Relations team and the manager in ensuring full adherence to defined country and LGS-M processes.
• Supporting and contributing to the continuous improvement of OTC and ISO quality criteria.
• Providing effective responses and rapid resolutions in an agreed timescale to customer inquiries through close liaison with relevant country departments (for eg. Distribution, Operations, Sales & Marketing), CCC teams, and LGS-M.
• Creating accurate quotation preparation using core processes to ensure a Get It Right First Time Approach was undertaken.
• Building strong collaborative relationships with other departments, particularly CCC, Sales, Distribution, and Marketing teams championing the customer and root cause improvement as appropriate.

Qualifications

• Bachelor’s degree or higher in any field.
• 3-5 yrs exp in customer service process.
• Strong interpersonal skills.
• SAP knowledge and application.
• Excellent communication skills – written and verbal.
• Proficient in MS Office applications.
• Understanding of the Order-to-Cash (OTC) process.
• Fast learner.
• Strong team player.