Job Description
Our client is a world leader in machinery assembly.
Responsibilities:
The candidate will be responsible for the following key functions:
- Developing an understanding of customer needs and taking action to ensure those needs are met.
- Ensuring the team follows customer service processes, from quoting to delivering goods.
- Coordinating among concerned parties such as production planning, procurement, supply chain, and forwarders to ensure ship dates are met.
- Maintaining and improving logistics costs and evaluating forwarder performance.
- Monitoring logistics spending and in-transit shipments.
- Actively participating in cost and lead time reduction, documentation, and communication to achieve targeted performance.
- Following the progress of orders and applicable revisions to ensure shipments align with product specifications and delivery dates.
- Providing inside sales support and contributing to best practices and process improvement.
- Managing and supervising the team to meet company goals on time.
- Tracking KPI performance of the Customer Care team and monitoring improvements to meet appropriate standards.
- Coaching and training the Order Management team to improve performance.
- Creating and maintaining internal reports for senior management on sales projections and shipment risks.
- Representing the Asia Pacific team in communication with other global customer service teams.
- Leading as the primary point of contact for problem-solving within the team.
- Performing other related, incidental, and similar duties as required.
Qualifications:
- Bachelor’s degree in Business Administration, Management, Finance, or a related field (preferred).
- Solid knowledge and understanding of import/export operations and customer service.
- 5–7 years of experience in production within a manufacturing environment.
- Excellent interpersonal, communication, and influencing skills.
- Experience working in a multinational environment, preferably within the APAC region.
- Strong analytical skills, initiative, dynamism, and attention to detail.
- Team player who thrives in a busy, demanding environment.
- Computer literacy, with experience in SAP systems.
- Very good command of written and spoken English.
REFERENCE CODE: 135363