Job Description
Our client is Thailand’s leading Corporate Travel Agency Solution.
Job Responsibilities:
- Developing and executing operational strategies that align with company goals.
- Setting and tracking performance KPIs for the operations team, making improvements as needed.
- Overseeing daily corporate operations, ensuring policies and procedures are followed.
- Leading and mentoring the team to create a productive and supportive work environment.
- Providing training programs to enhance skills in corporate air ticketing and customer service.
- Handling customer cases professionally, ensuring satisfaction and maintaining strong relationships.
- Negotiating and renewing contracts with suppliers to secure the best rates and services.
- Generating reports on operational performance and customer service quality.
- Utilizing technology to streamline operations, including the adoption of booking systems and CRM tools.
- Staying updated on travel industry trends and innovations to enhance services.
- Identifying potential operational risks and developing contingency plans to mitigate them.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 5-10 years of experience in operations management within the travel industry, specifically in air ticketing.
- Strong understanding of air ticketing systems, pricing models, and distribution channels.
- Proven leadership and team management skills, with a history of optimizing operational performance.
- Strong analytical and problem-solving abilities, with expertise in data-driven decision-making.
- Excellent communication and interpersonal skills, capable of building strong client and partner relationships.
- Proficiency in travel management software and GDS platforms (e.g., Amadeus, Airline agent portal).
Benefits:
- Working hours: Monday – Friday, 09:00 – 18:00 hrs.
- SSO
- Group insurance
- Provident Fund
- Variable bonus
- Annual leave: 8-10 days (Prorated)
- Health check-ups
- Near BTS Silom Line