More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Job Description

SAP Support 60%
IT Support 40%

Key Responsibilities:

• Providing SAP application support for end users (SAP FI/CO, Sales, etc.).
• Managing installation and upgrades of software and hardware.
• Collaborating cross-team with the central IT Service Desk, infrastructure, infosec, and network security teams.
• Ensuring smooth onboarding for new joiners and providing ready-to-use desktops/laptops. Coordinating with the central IT team for user account creation and installing software related to endpoint security.
• Documenting processes, as well as backing up and archiving data.
• Managing data retrieval and recovery processes.
• Keeping track of asset inventory of office IT equipment.
• Demonstrating the ability to multitask and adapt to changes quickly.
• Maintaining, operating, and supporting audio/video conferencing facilities in office premises.
• Engaging with local vendors for the procurement of software/hardware.

Skills and Qualifications Required:

• Bachelor's degree in computer science, information technology, information systems, or a similar field.
• At least 2 years of experience in an IT Admin/SAP support role.
• Troubleshooting experience with the following:
  • Windows operating systems
  • Active Directory
  • O365 Suite Applications
  • SAP
  • VPN (Ivanti, Pulse Secure, etc.)
• Fluency (both oral and written) in English is mandatory.
• Strong analytical and problem-solving skills.
• ITIL Certification will be advantageous.

Benefits:

• Group Insurance
• SSO (Company provides 10%)
• Provident Fund
• Bonus
• Salary & Performance Reviews
• Annual Leave: 8-20 days
• Business Leave: 5 days