Our client is a leading eyeglasses manufacturer and optometry service provider.

Job Scope:

• Being directly responsible for ensuring the store consistently achieves or exceeds sales, KPIs, margin, and profitability goals through effective use of short- and long-term planning, expense control, sales, and service.
• Guaranteeing consistently high standards of customer experience within the store by following brand values and service standards.
• Being responsible for recruitment, training, development, and succession planning of high-performing, results-driven associates and management.
• Preparing and administering timely and accurate performance appraisals for each member of the store team.
• Holding each member of the store team accountable for meeting/exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Ensuring training programs, both domestic and global (required per the role), are completed to drive results within the store.
• Attending Store Manager meetings and all offsite training and position-related meetings as required by the Area/Retail Operations Manager; travel may be required.
• Analyzing customer profiles, buying trends, and competitive information to impact and drive business.
• Communicating and providing feedback about the brand, customer feedback, merchandise, and market opportunities to the line manager and retail top management.

Qualifications:

• 28-45 years old.
• Bachelor’s degree or minimum vocational certificate graduation education.
• Minimum 3-5 years of relevant experience in the retail sales industry, preferably in apparel & footwear or fashion.
• PC skills, MS Office knowledge, Outlook, and internet proficiency.
• A good command of English is a must.
• Having a strong passion and excellent knowledge of the retail industry.