Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Responsibilities:
- Following established procedures and guidelines for services purchased by the organization’s customers.
- Responding to routine inquiries from the organization’s sales force or customers about the technical aspects of the organization’s products and services.
- Addressing water laboratory issues, analyzing problems, and providing troubleshooting solutions.
- Conducting site surveys, product/application/system audits.
- Following system specifications and formalized representations of solutions (e.g., flow charts, models) to configure systems that meet customer needs.
- Preparing technical documentation to guide system users and assist with the ongoing operation, maintenance, and development of the system.
- Developing skills and knowledge of the organization’s products and services by working closely with a more experienced engineer or as the junior member of an engineering and sales team.
Qualifications:
- Bachelor’s degree in Chemistry, Chemical Engineering, Petrochemical, or a related field.
- 2-4 years of experience in technical service, service engineering, or application engineering.
- Good knowledge of contractual service and the ability to analyze customer problems and provide solutions regarding the company’s products/applications/solutions.
- Providing on-site field service and/or 24-hour over-the-phone or on-site assistance.
- Excellent organizational, interpersonal, verbal, and written communication skills.
- Ability to work independently.
- Good command of English.
- Computer literacy (MS Office).
- Possession of a personal car.
- Holding a valid driving license.