Job Description
Our client is a global auto parts manufacturer seeking a Customer Service Specialist to join their team.
The ideal candidate will be responsible for ensuring customer satisfaction and managing logistics-related activities to support both the customer and the plant.
Responsibilities:
- Ensuring customer satisfaction regarding product delivery on time, quantity, and quality.
- Liaising between the customer and plant logistics, bringing the voice of the customer into the plant.
- Managing and supporting customers and logistics specialists regarding customer orders and delivery management (EDI-ASN, customer portals, ERP tools, etc.).
- Acting as the Company Plant Logistics interface with customer logistics.
- Managing, coordinating, and continually developing the order handling, administration, and logistics functional area, activities, and staff within the functional area.
- Ensuring management and coordination of all order-handling procedures and shipping and logistics procedures.
- Providing support with sales forecasting and administration.
- Ensuring that the management and coordination of sales and order financial information is correct, up to date, and reported.
- Providing leading support and activities regarding accounts receivables and follow-up.
- Answering customer inquiries and documentation regarding orders, deliveries, and shipments.
- Contributing to demand planning activities within the S&OP process.
- Creating, coordinating, and managing all order handling procedures, such as stock availability and lead-time inquiries, order processing via the AX system, order confirmations, invoicing, etc.
Qualifications:
- Bachelor's degree in Business, Logistics Management, or a related field.
- At least 3 years of working experience in a customer service role in automotive and electronics parts manufacturing.
- Experience in demand planning and providing shipping documents.
- Good command of English.
- Strong negotiation and communication skills.
Reference: CS131502