Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
Key Responsibilities
- Monitoring advanced bookings and assigning them to drivers effectively.
- Communicating with passengers to manage expectations if no driver is available.
- Ensuring optimal service delivery for both passengers and drivers in advanced booking scenarios.
- Resolving customer issues effectively in a fast-paced environment.
- Managing stressful situations with composure and professionalism.
- Delivering accurate and high-quality customer service consistently.
Requirements
- Open to fresh graduates; 2-3 years of customer service experience is a plus.
- Bachelor’s degree in Tourism, Hospitality, or a related field.
- Fluent in English (Chinese proficiency is a bonus) with strong communication skills.
- Flexible working hours five days a week, including rotating shifts (24/7) and public holidays.
- Proven customer support or live chat handling skills, with excellent typing speed (Thai & English: 35 WPM).
- Strong multitasking, prioritization, and time management abilities.
- Capable of managing stressful situations with professionalism and adaptability.