Job Description
As our "HR Manager - People Strategy," you will partner with franchisee HR teams to drive People & Culture initiatives, enhancing the workplace and aligning with organizational values. This role emphasizes engaging with restaurant managers and teams to build leadership, foster growth, and deliver exceptional hospitality while promoting a positive culture and ensuring operational excellence.
- Partner with franchisee HR teams to design and implement People & Culture strategies.
- Drive positive work environments, team collaboration, and cultural alignment.
- Engage with managers and teams to identify skill gaps and create training programs.
- Facilitate leadership and hospitality training to meet world-class service standards.
- Develop employee engagement activities to boost satisfaction and retention.
- Collaborate with leadership on policies for exceptional employee experiences.
- Evaluate and improve workplace conditions for a supportive environment.
- Guide on employee relations, conflict resolution, and workplace policies.
- Empower teams to deliver memorable customer experiences.
- Support franchisees in rewarding outstanding hospitality performance.
- Provide HR insights and recommendations to enhance strategic outcomes.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
- At least 8 years of HR management experience, preferably in hospitality, retail, or franchise industries.
- Retail industry background with hands-on operational experience and understanding of people culture.
- Willingness to travel across provinces to visit branch operations.