Job title: Customer Service Manager
Job type: Permanent
Emp type: Full-time
Industry: Logistics/Freight Forwarding
Functional Expertise: Customer Services
Salary type: Monthly
Salary from: THB ฿70,000.00
Salary to: THB ฿100,000.00
Location: Bangkok, Thailand
Job published: 2025-01-20
Job ID: 130587
Contact name: Wannagarn Watsiripharwat

Job Description

Our client is a logistics provider.

Key Responsibilities:

  • Managing a team of customer service staff to ensure timely entry and release of all manufacturing orders.
  • Ensuring customer service staff accurately and promptly respond to customer inquiries.
  • Overseeing the document flow (loading sheets, picking slips, delivery orders) related to all released orders.
  • Collaborating with the Transport Supervisor and Warehouse Operations Supervisor to prioritize picking and checking processes.
  • Working closely with the Procurement and Inventory Supervisor to monitor promotional items and backorders.
  • Coordinating with the Warehouse and Transport Supervisors for the timely release of orders.
  • Tracking customer complaints and implementing improvement actions.
  • Managing export orders in coordination with the Procurement and Inventory Supervisor, Senior Operations Supervisor, and external transport providers.
  • Handling urgent orders and back orders in collaboration with the Warehouse and Transport Supervisors.
  • Collaborating with other functional areas in Operations to optimize services provided to manufacturing.
  • Ensuring all orders are accurately recorded in the Warehouse Management System.
  • Training and supporting team members in their roles. Regularly reviewing adherence to work instructions and standard operating procedures (SOPs) and keeping departmental SOPs updated.
  • Identifying and escalating customer service issues to the Operations Manager. Supporting supervisors to ensure smooth operational functions.
  • Maintaining close collaboration with manufacturing staff, including branch teams and the logistics and supply chain manager.
  • Leading and implementing continuous improvement projects related to customer service as needed.
  • Overseeing cross-departmental adherence to safety and security measures.

Qualifications:

  • At least 6 years of experience in customer relationship management or a related field.
  • Strong knowledge of customer service practices.
  • Proficiency in MS Office and online applications.
  • Friendly, collaborative, and coordination-focused personality.
  • Knowledge of CRM systems is an advantage.