Job title: IT - Endpoint Solutions
Job type: Outsource Project
Emp type: Full-time
Industry: Oil & Gas
Functional Expertise: Information Technology (IT)
Pay interval: Monthly
Pay rate from: THB ฿30,000.00
Pay rate to: THB ฿35,000.00
Location: Chon Buri, Thailand
Job published: 2025-01-06
Job ID: 129936
Contact name: Theerawat Choorod

Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

ROLES & RESPONSIBILITIES

  • Software Rollout and Patch Management: Planning and executing mass software rollouts, updates, and patches to ensure all endpoint devices are up-to-date with the latest applications and security fixes for both Windows and Mac platforms, using desktop management tools.

  • Endpoint Performance Optimization: Monitoring and optimizing endpoint device performance on both Windows and Mac systems, identifying and addressing bottlenecks and performance issues with the assistance of desktop management tools.

  • Vendor Management: Engaging with technology vendors and suppliers to evaluate and select endpoint solutions for Windows and Mac environments, negotiating contracts, and managing vendor relationships effectively, including assessing the compatibility of desktop management tools.

  • Technical Escalation Support: Providing technical escalation support to the IT Support team, assisting in resolving complex endpoint-related issues and guiding junior team members when needed.

  • Documentation and Training: Maintaining comprehensive documentation of endpoint configurations and procedures for both Windows and Mac systems, including the utilization of desktop management tools. Developing and delivering training programs for end-users on both platforms to maximize productivity and minimize disruptions.

  • Endpoint Inventory Management: Overseeing endpoint inventory, ensuring accurate records of hardware and software assets for both Windows and Mac systems, aided by desktop management tools. Managing hardware procurement and disposal processes.

  • Continuous Improvement: Staying updated on industry trends and emerging technologies related to endpoint solutions on both Windows and Mac platforms, leveraging desktop management tools. Proposing and implementing enhancements to improve the reliability and efficiency of endpoint management for both environments.

Qualifications

  • Bachelor's degree in a relevant field; certifications in endpoint management and security are advantageous.
  • Proven experience in endpoint solution design, implementation, and support for both Windows and Mac environments, utilizing desktop management tools.
  • Strong technical knowledge of endpoint hardware and software, security protocols, and best practices on both Windows and Mac platforms, with proficiency in desktop management tools.
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication and interpersonal abilities.
  • Detail-oriented with a commitment to accuracy.
  • Ability to work collaboratively in a cross-functional team environment.
  • Project management skills for executing endpoint-related initiatives.