Job title: System Administrator
Job type: Outsource Project
Emp type: Full-time
Industry: Information Technology (IT)
Functional Expertise: Information Technology (IT)
Pay interval: Monthly
Pay rate from: THB ฿40,000.00
Pay rate to: THB ฿50,000.00
Location: Pakkret, Pak Kret District, Nonthaburi 11120, Thailand
Job published: 2024-12-23
Job ID: 129526
Contact name: Katawut Janlawong

Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Position Summary:

We are seeking a dedicated ServiceNow Professional System Administrator to provide onsite technical assistance and operational support to our customers. The candidate will be responsible for managing technical cases, resolving discovery-related issues, and ensuring the effective operation of IT systems.

Key Responsibilities:

  • Opening and updating cases with ServiceNow support, including providing daily updates during meetings.
  • Testing solutions proposed by ServiceNow support and validating their effectiveness.
  • Closing cases upon successful resolution and documenting the resolution process in a manual.
  • Rejecting ineffective solutions and requesting updated solutions from ServiceNow support.
  • Troubleshooting and resolving issues related to servers that fail to appear on the ServiceNow Dashboard.
  • Addressing mandatory tasks related to Discovery where data retrieval is incomplete, such as missing disk space information.

Qualifications and Skills:

  • Experience with ServiceNow or similar ITSM platforms.
  • Strong problem-solving and analytical skills.
  • Ability to manage and document technical resolutions effectively.
  • Familiarity with server infrastructure and discovery processes is a plus.
  • Good communication skills for coordinating with support teams and clients.

Additional Requirements:

  • Willingness to work onsite at customer locations.
  • Strong attention to detail and a proactive attitude in resolving operational issues.
  • Experience in the financial services or banking industry is an advantage.

Work Environment:

  • This role involves direct interaction with customers, requiring excellent interpersonal skills and a customer-centric approach. The position also demands the ability to work independently and collaboratively with technical support teams.