Job Description

Our client is a global casings manufacturer. 

Responsibilities

• Providing support to all members of the Commercial Department to ensure timely and effective responses.
• Analyzing and reviewing information received from applicants in various sample, claim, and analysis processes, requesting clarification as needed to ensure accurate processing.
• Conducting regular consultations with Field Technicians to guide process steps and resolve technical inquiries.
• Receiving materials for analysis and coordinating their shipment to the appropriate production centres.
• Assisting Field Technicians in tracking material traceability, finding alternative materials, and checking sample statuses.
• Preparing regular reports on samples and claims for the Commercial team’s analysis.
• Monitoring sample, analysis, and claim processes to maintain up-to-date status awareness.
• Maintaining direct communication with local Technical Assistance teams, R&D, and Quality at production centres to expedite sample analysis and claims review.
• Possessing a solid understanding of process management systems.
• Maintaining knowledge of products, including their applications, descriptions, coding, and traceability. 

Qualifications

• A Bachelor’s degree in Mechanical Engineering is preferred.
• 5+ years of experience in technical service support engineering or related functions.
• Provide training on corporate support processes related to samples, analysis, and claims for other employees.
• Actively participate in product and process sessions, both as a listener and as a speaker.
• Travel to subsidiaries to stay updated on the various products and processes within the company.
• Manage product coding and assignments when department needs require it.
• Coordinate with Sales, R&D, Quality, Planning, and Production teams to support sampling, analysis, and claims processes.
• Demonstrate competencies in organization and planning, results orientation, teamwork, problem-solving, and communication.

Reference No.: 127541