Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

We are looking for a Senior HR Client Services Manager to join the team.

Responsibilities

Payroll Process Management

• Overseeing payroll processing tasks, including payroll calculation, attendance reporting, bonuses, and incentives.
• Managing and assisting with day-to-day HR operations and duties.
• Administering payroll for outsourced employees, ensuring accuracy and compliance.
• Providing payroll information and addressing inquiries and requests from customers as needed.
• Preparing and processing documentation and reports related to personnel activities, including staffing, orientation, and performance evaluations, for clients.
• Serving as the primary contact for outsourced employees on welfare and HR issues, handling employee relations at client sites.
• Maintaining and updating employee records in both hard and digital formats.
• Conducting new hire orientations, preparing materials, and facilitating the onboarding process.

Project Management (Outsourcing Staff, Payroll Service)

• Leading project management activities and address issues related to outsourced employees.
• Handling various HR issues, rules, regulations, and employee requests.
• Visiting clients regularly to foster positive employee relations and strengthen client relationships.
• Advising and supporting clients on labour laws and compliance.
• Collaborating closely with customers, offering consulting and expertise on HR and people-related matters.
• Contributing to team success by achieving related results as needed.
• Executing HR projects as assigned by the HR Client Services Manager.

Qualifications

• Bachelor’s Degree in Human Resources Management, Psychology or any related field.
• At least 7 years experience in HR with 3 years in payroll management process.
• Good knowledge of Thai Labor Law.
• Proficient in MS Office (especially Excel).
• Ability to manage and lead team members to excellent performance.
• Must be a team player and highly organized.
• Good command of spoken and written English.
• Strong problem-solving, interpersonal relations, follow-up, time management and managerial skills.