Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

We are seeking a talented conversational experience designer with a proven track record of developing customer-centric dialogue solutions. The ideal candidate will have a strong grasp of customer behaviour and the ability to create engaging intuitive conversational interactions. Fluency in both Thai and English is a must for this role. If you're passionate about shaping exceptional customer experiences through dialogue design, we'd love to hear from you!

Responsibilities

• Developing conversational systems to handle customer inquiries, complaints, and issues effectively.
• Collaborating with various teams to gather project requirements and transform them into conversation designs.
• Managing and optimising intents, entities, and dialogue structures for seamless interactions.
• Testing and reviewing conversational systems to identify and fix potential issues.
• Ensuring that the customer experience aligns with brand tone and voice guidelines and protecting sensitive information and customer privacy.

Qualifications

• 2+ years of experience in building conversational applications.
• Strong knowledge of NLP methods and techniques.
• Fluent in both Thai and English.
• Excellent problem-solving and analytical skills.