Job title: Customer Service Officer
Job type: Permanent
Emp type: Full-time
Industry: Agriculture Products/Machinery/etc.
Functional Expertise: Logistics/ Supply Chain/ Procurement
Salary type: Monthly
Salary from: THB ฿30,000.00
Salary to: THB ฿35,000.00
Location: Phan Thong District, Chon Buri, Thailand
Job published: 2024-08-19
Job ID: 122909
Contact name: Onnatrath Mahakunphoj

Job Description

Our client is a machinery tool manufacturing company.

Key Responsibilities

  • Communicating with both domestic and international customers via various communication channels with excellent communication abilities in Thai and English.
  • Having the ability to understand engineering terminology and the ability to perform quantity take-offs from engineering drawings.
  • Having the capacity to access a complex database to accurately extract information to quote, process orders and service customers.
  • Negotiating via telephone and having commercially awareness approach.
  • Working as part of a team adhering to specific office systems and ensuring efficient customer service.
  • Sending quotations and requesting technical details, such as drawings from clients to create quotations with technically sound solutions.
  • Receive orders, book the production and notify customers accordingly throughout the complete process.
  • Continuously studying details of the company’s products and keeping the information up to date.
  • Working closely with other departments such as Sales, QC, Material Specialists and Technical Support team to ensure our customers receive first class support and the right product for their needs.
  • Providing commercial and technical support to customers and agents.
  • Building beneficial relationships with existing and new customers.
  • Supervising 4 subordinates and following orders assigned by managers.

Qualifications:

  • Bachelor’s Degree in Engineering or related fields.
  • At least 3 years in a customer service role in a manufacturing environment.
  • Ability to read or understand engineering drawings.
  • High energy demonstrated interpersonal/cultural skills.
  • Excellent written and spoken English, with the ability to communicate at all levels both within the customer’s organization (both local and multi-national) and internally within the company.
  • Must possess a logical, hands-on approach, be a “self-starter” and have a drive to succeed.
  • Experience in operating an ERP system/Oracle.
  • Understanding of international delivery terms.
  • Must be flexible and able to deal with a variety of tasks and variables at the same time.

REF: CS122909