Job Description
Our client is an Italian luxury fashion house that makes men's clothing and accessories with over 500 shops and 7,000 employees worldwide.
Job Description
- Providing a memorable luxury customer service experience.
- Resolving & escalating customer issues or complaints with empathy, while adhering to customer service policies such as those relating to alterations, damage and repairs, and global return policies, etc.
- Driving and maximizing sales performance to consistently achieve individual sales targets while ensuring a luxury customer experience.
- Working with the Store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.
- Actively communicating customers, products and other store information to the broader Store team to ensure customer and business needs are met.
- Maintaining the cleanliness and tidiness of the store environment and product displays.
Qualifications
- Bachelor's Degree or higher in any related field.
- Having experience in a Customer Service / Sales role for a luxury brand or hospitality industry will be an advantage.
- Good command of English and Chinese.
- Good looking.
- Able to work 6 days/week.
Benefits
- Salary with monthly commission.
- Annual leave: 10 days.
- Provident fund.
- Health insurance (AIA).
- Salary increments.
- 6 working days per week (shifts 09.30 - 18.30 Hrs. / 11.15 - 21.00 Hrs.).
- Overseas training (Singapore/Italy).