Job Description
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
KEY Responsibilities
- Delivering Tier 1 support at the manufacturing sites and APAC Service Desk.
- Ensuring that APAC IT policies, processes, and procedures are followed.
- Actively participating in improving the ITSM processes.
- Taking ownership of all tickets from the Service Desk.
- Ensuring SLA compliance and taking action when a breach is imminent.
- Providing user training.
- Participating in development projects, roll-outs, implementation projects, and User Acceptance Tests when necessary.
- Escalating incidents and requests that cannot be solved within agreed SLAs or responsibilities.
- Following up and closing tickets according to standard working procedures.
QUALIFICATIONS
- Minimum of 5 years of Service Desk or IT Support experience.
- Experience working in and knowledge of an IT support process.
- Basic understanding of Microsoft server software and related server management tools.
- ITIL Foundation v4 Certificate.
- Excellent communication skills in both local language and English, both written and spoken.
- Ability to work at the location in Bangplee, Samutprakarn.