Job Description

Our client is one of the world's largest electronics manufacturers.

They are now looking for a suitable candidate for the position of CE Technical Supervisor.

Responsibilities:

• Providing repair guidance, troubleshooting, installations, and product training for CE products (Air Conditioners, Washers, Refrigerators, and other home appliances).
• Monitoring and controlling KPIs, order pending, and the repair process for CE products.
• Working closely with CE service suppliers and technical engineers.
• Managing, supporting, and improving CE service operations, processes, and policies.
• Communicating with customers to ensure satisfaction and implementing any necessary corrective actions.
• Coordinating with HQ and teams for product launches, repair guidelines, announcements, and product quality issues.

Qualifications:

• Bachelor’s degree or higher in Engineering, Sciences, Business, or a related field.
• 3-5 years of experience in Technical Support, Customer Service, Service Center Management, or other related roles.
• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of consumer electronics products.
• Ability to visit customer homes with service centre engineers (1-2 times a week).
• Strong communication, presentation, training, and interpersonal skills.
• Excellent problem-solving abilities and an aptitude for understanding and explaining technical information.