Job title: Call Center Officer
Job type: Outsource Project
Emp type: Full-time
Industry: Consultancy
Functional Expertise: Customer Services
Pay interval: Hourly
Pay rate from: THB ฿19,000.00
Pay rate to: THB ฿20,000.00
Location: Bangkok, TH
Job published: 2024-05-02
Job ID: 118912
Contact name: Theerawat Choorod

Job Description

Our client is an outsourcing company working as a Contact Center and dealing with BPO and market research.

 

Job description

  • Handling Inbound Calls: Answer incoming calls promptly and professionally, addressing customer enquiries, concerns, and requests courteously and efficiently.
  • Provide Customer Support: Assist customers with product or service-related questions, troubleshoot problems, and provide appropriate solutions or escalate issues as needed.
  • Maintain Customer Records: Accurately record and update customer information, interactions, and transactions in the database or CRM system.
  • Adhere to Policies and Procedures: Follow company guidelines, policies, and procedures in all interactions with customers to ensure consistency and compliance. 

Requirements

  • High school diploma or equivalent; additional education or certifications are a plus.
  • Previous experience in a customer service or call center role is preferred but not required.
  • Excellent communication skills, both verbal and written - Thai and English.
  • Ability to remain calm and composed under pressure.
  • Strong customer service orientation with a friendly and empathetic demeanor.